Your privacy matters to us. This policy explains exactly what data 789q collects when you use our platform, how we use it, who we share it with and what choices you have as a registered player in Pakistan.
Last Updated: January 2025Six core commitments 789q makes to every player regarding the handling of their personal information.
Every data exchange between your device and 789q's servers is protected by the same level of encryption used by major banks. Your personal and financial information is never transmitted in plain text over any network.
789q does not sell, rent or trade your personal data to advertisers, data brokers or any other commercial third parties. Your information is used for operating your account and improving our platform — nothing else.
Player data on 789q is stored on access-controlled servers with restricted personnel access. Financial records and identity documents are stored in isolated environments separate from general platform data.
789q only collects information that is genuinely necessary for operating a verified gaming account, processing PKR transactions and complying with applicable legal requirements. We do not collect data we have no use for.
You can access, correct or request deletion of your 789q personal data at any time by contacting our support team. Marketing communications can be opted out of directly from your account notification settings.
This Privacy Policy is written to be understood by regular players — not just lawyers. If any section is unclear, 789q's support team is available 24/7 to explain how any part of our data practices works in practice.
This Privacy Policy describes how 789q ("789q", "we", "us", "our") collects, processes and protects the personal information of users who access and use the 789q gaming platform at 789q.life. 789q operates as an online gaming and sports betting platform serving players in Pakistan.
For the purposes of this Privacy Policy, 789q acts as the data controller — meaning we determine the purposes and means of processing your personal data. We take that responsibility seriously and operate our data practices transparently, in the manner described in this document.
Who this applies to: This Privacy Policy applies to all registered players on 789q, visitors to 789q.life who have not yet registered, and individuals who contact 789q's support team or interact with any of our communications. By using 789q in any capacity, you acknowledge that you have read and understood this policy.
789q collects different categories of personal data depending on how you interact with the platform. Below is a clear breakdown of what we collect and why.
When you create a 789q account, we collect the information you provide directly: your full name, date of birth, CNIC number (for identity verification), mobile number, email address and preferred language. This information is mandatory to open a real-money account and cannot be substituted with partial or inaccurate details.
To comply with anti-money laundering (AML) requirements and to verify that players are aged 18 or above, 789q may request copies of government-issued identity documents. For Pakistani players, this is typically your CNIC. Documents are reviewed by the 789q verification team and stored securely in a separate, access-controlled environment.
789q records all deposit and withdrawal transactions on your account, including amounts, timestamps, payment methods used (Easypaisa, JazzCash, IBFT, NayaPay, SadaPay, Visa/Mastercard) and transaction reference numbers. We do not store full card numbers or mobile wallet PINs — payment processing is handled through secure, certified payment gateways that do not pass complete payment credentials to 789q.
We keep records of your gaming and betting activity on 789q — including bets placed, games played, session duration, results and account balance history. This data is used for account management, responsible gaming monitoring, dispute resolution and platform improvement purposes.
When you access 789q, our servers automatically collect certain technical information: your IP address, device type, operating system version, browser type, screen resolution and connection type. This data is used for platform optimisation, security monitoring and fraud prevention. It is not used to identify you personally in isolation.
If you contact 789q's support team via live chat, email or any other channel, we retain records of those communications for quality assurance, training and dispute resolution purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, CNIC, date of birth | Account KYC |
| Contact | Mobile number, email | Account Support |
| Financial | Transaction records, wallet IDs | Payments AML |
| Gaming Activity | Bets, sessions, results | Operations Responsible Gaming |
| Technical | IP address, device type | Security Fraud Prevention |
| Communications | Support chat, emails | Support Quality |
789q uses your personal data for the following specific purposes:
Marketing communications: 789q may send promotional messages about new games, bonuses or offers. You can opt out of marketing messages at any time via your account notification settings or by contacting support. Opting out of marketing does not affect transactional or security-related communications, which will continue regardless.
789q processes your personal data on the following legal grounds:
The majority of data processing on 789q is necessary to fulfil our contractual obligations to you as a registered player. This includes processing your bets, managing your PKR balance, processing withdrawals and providing customer support. Without this processing, 789q cannot deliver the services you signed up for.
Certain processing — particularly identity verification, transaction records and AML monitoring — is required by applicable law regardless of consent. 789q must retain certain financial records and cooperate with lawful requests from regulatory or law enforcement authorities.
789q processes some data on the basis of legitimate interests — such as fraud prevention, platform security and aggregated analytics for product improvement. In each case, we have considered whether those interests are outweighed by player privacy interests, and we process only what is proportionate and necessary.
Where 789q processes data based on your consent — such as sending marketing communications — you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before your withdrawal.
789q uses cookies and similar technologies to make the platform work correctly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit a website. 789q uses the following types of cookies:
These cookies are required for 789q to function. They handle session management — keeping you logged in as you navigate between pages — and enable core platform features like the betslip and account dashboard. These cookies cannot be disabled without breaking basic platform functionality.
789q uses anonymised analytics data to understand which pages are visited most frequently, how long players spend on different sections and what game categories are most popular. This helps us prioritise improvements. This data does not identify individual players.
Functional cookies remember your preferences — such as language settings, display preferences and recently viewed games — so that 789q can provide a more consistent experience across sessions on the same device.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some 789q platform features. The platform does not use third-party advertising cookies or tracking pixels that share your data with advertisers.
789q does not sell or rent your personal data. We share your information only in the specific circumstances described below:
To process PKR transactions, 789q shares necessary transaction data with payment service providers including Easypaisa, JazzCash, NayaPay, SadaPay and banking institutions. These providers receive only the information necessary to process the specific transaction and are bound by their own data protection obligations.
789q may use specialist identity verification services to authenticate player-provided documents as part of the KYC process. These services process your identity data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.
In cases of suspected fraud, money laundering or other financial crime, 789q may share relevant account and transaction data with financial intelligence units, law enforcement agencies or regulatory authorities as required by applicable law. This is not optional on our part — it is a legal obligation.
789q may share data with lawyers, auditors or other professional advisers in the context of legal proceedings, compliance reviews or corporate transactions, subject to confidentiality obligations in each case.
789q uses a small number of carefully selected third-party service providers to support platform operations — such as cloud hosting, analytics and customer support software. These providers act as data processors under our instructions and are not permitted to use your data for their own independent purposes.
What we never do: 789q never shares your personal data with advertisers, marketing companies or data brokers. Your gaming history, transaction records and personal details are not sold or traded at any point. If you have questions about specific data sharing arrangements, contact support at support@789q.life.
Given that 789q handles real PKR transactions, the security of financial data is a particular priority. The following practices apply to all payment-related data on 789q:
If you believe an unauthorised transaction has occurred on your 789q account, contact support immediately. 789q investigates all reported unauthorised transactions promptly and will not process withdrawals on an account that has an open fraud investigation.
789q retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:
When data is no longer required and the relevant retention period has passed, 789q securely deletes or anonymises it. Anonymised data — from which no individual player can be identified — may be retained indefinitely for aggregate analytics purposes.
Self-exclusion records: If you self-exclude from 789q, we retain a record of your exclusion even after the exclusion period ends. This is necessary to prevent inadvertent re-registration and is not subject to standard deletion requests for the duration of the exclusion.
As a player on 789q, you have the following rights regarding your personal data. To exercise any of these rights, contact support@789q.life from your registered email address, clearly stating which right you wish to exercise.
Request a copy of the personal data 789q holds about you. We will respond within 30 days of receiving a verified request.
Request correction of inaccurate personal data held by 789q. Some corrections require re-verification for security reasons.
Request deletion of your data where it is no longer necessary. Note this is subject to our legal retention obligations and cannot override AML record-keeping requirements.
Request that we restrict processing of your data in certain circumstances — for example, while a correction request is being reviewed.
Request your personal data in a structured, commonly used format that can be transferred to another service, where technically feasible.
Object to the processing of your data where 789q relies on legitimate interests as the legal basis. We will review your objection and respond accordingly.
789q will acknowledge all data rights requests within 5 working days and aim to fulfil them within 30 days. Complex requests may take longer, in which case we will notify you of the extended timeline and the reason for it.
789q is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. The platform's registration process includes an age declaration and is backed by identity verification procedures designed to catch underage registration attempts.
If you are a parent or guardian and believe that someone under 18 has registered on 789q using their own or another person's details, please contact us immediately at support@789q.life. We will investigate the matter, close the account if the claim is substantiated and delete the associated personal data in accordance with applicable regulations.
Parental controls: 789q recommends that households with minors use available device-level parental control tools to restrict access to gaming platforms. Our Responsible Gaming page contains guidance on available parental control resources for Pakistani devices and internet connections.
789q implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Key measures include:
No online platform can guarantee absolute security, but 789q applies industry-standard best practices and continuously works to improve the security posture of the platform. If you become aware of a security issue affecting your 789q account, report it to support immediately.
789q may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or legal requirements. The "Last Updated" date at the top of this page will always indicate when the current version was published.
Where changes are material — meaning they significantly affect how we use your data or the rights you hold — 789q will notify registered players via their registered email address or through a notice on the platform before the new version takes effect. Minor clarifications or administrative updates may be made without prior notice.
We encourage you to check this page periodically. Your continued use of 789q after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you may request account closure by contacting our support team.
If you have questions, concerns or requests regarding this Privacy Policy or how 789q handles your personal data, please get in touch. Our support team is available around the clock and will direct privacy-specific queries to the appropriate team.
For formal data rights requests — such as a Subject Access Request — please email from your registered 789q email address and include your registered username. This helps us verify your identity before releasing any personal data.
Related policies: This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together govern all aspects of your relationship with 789q. You can find answers to common questions about your account on our FAQ page.
Register your free 789q account, deposit in PKR and start playing — football betting, Ludo, fishing games, baccarat and more, all with your data fully protected.
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