Player Wellbeing Programme

Responsible Gaming on 789q — Play Smart, Stay in Control

Gaming on 789q should be enjoyable, not stressful. This page covers the tools we provide, the warning signs to watch for, and what to do if you feel your gaming is getting out of hand. Every Pakistani player on 789q deserves to play with confidence.

Deposit Limits Session Reminders Self-Exclusion Cooling-Off Periods 18+ Only
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Player Protection
Built into the platform
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Verified 18+ Only
Strict age verification
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24/7 Support
Always here to help
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Self-Exclusion
Instant, no waiting

Six Ways 789q Keeps You in Control

These tools are available free of charge to every registered 789q player, accessible from your account settings dashboard at any time.

Deposit Limits

Set a daily, weekly or monthly cap on how much you can deposit into your 789q account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it becomes active — decreasing takes effect straight away.

Session Time Reminders

Set a reminder notification after a specific number of hours in a single gaming session on 789q. The reminder appears on screen, giving you a clear moment to reflect on whether to continue or take a break. It does not force a log-out — you stay in control.

Reality Checks

Enable periodic pop-up summaries during your 789q sessions that show your net win or loss for the current session and total time played. This keeps your actual performance visible rather than letting time and money blur together during extended play.

Cooling-Off Periods

Take a break from 789q for 24 hours, 48 hours, one week or one month. During a cooling-off period, you cannot log in or place bets. The period cannot be shortened once activated. Your account and balance are preserved for when you return.

Self-Exclusion

Self-exclusion permanently or temporarily closes your access to 789q. Options range from 6 months to permanent closure. Once self-exclusion is activated, it cannot be reversed during the chosen period — even if you ask. This is by design, to protect you.

Loss Limits

Set a cap on the total amount you are willing to lose in a given period. Once your loss limit is reached on 789q, betting is automatically paused for the remainder of that period. Like deposit limits, reducing a loss limit takes effect immediately.

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Is Your Gaming Still Healthy?

Answer honestly — this quick check is just for you. Nobody sees your answers. Tick any statements that apply to your gaming behaviour over the last 30 days.

✅ You appear to be gaming responsibly

You did not tick any warning signs. Keep using 789q's deposit limits and session reminders to stay in control. Remember: gaming should always feel like entertainment, not an obligation.

⚠️ Some warning signs present

You ticked 1–2 items. This is worth paying attention to. Consider setting or reviewing your deposit and loss limits on 789q. A short cooling-off period can also help you reset. If things feel difficult, 789q's support team is available 24/7.

🔴 Several warning signs present

You ticked 3 or more items. Please take this seriously. Activate self-exclusion from your 789q account settings right now, or contact 789q support to have it activated on your behalf. You can also reach out to a support organisation — details are further down this page. You are not alone and help is available.

How to Activate Your Protection Tools on 789q

Every tool listed here is available from inside your account. Here is exactly where to find them and how they work.

1
Log In and Go to Account Settings

From the 789q homepage, log in and click your account icon in the top right corner. Select "Account Settings" from the dropdown. All responsible gaming tools are grouped under the "Player Protection" section in the left-hand menu.

2
Set a Deposit Limit First

The most effective starting point is a deposit limit. Choose a daily, weekly or monthly PKR amount that fits comfortably within your entertainment budget — not what you hope to win back. Once set, any increase requires a 24-hour waiting period to prevent impulsive changes.

3
Enable Session Reminders

Set a session reminder for 1, 2 or 3 hours — or a custom duration. When the reminder fires on 789q, take that moment seriously: check your balance, assess how you feel, and decide consciously whether to continue or stop.

4
Take a Cooling-Off Period When Needed

If you've had a frustrating session or feel the urge to keep playing beyond your comfort zone, activate a cooling-off period. Even 24 hours makes a difference. This is not failure — it is the responsible gaming system working exactly as intended.

5
Self-Exclude If You Need To

If you feel that gaming is becoming a problem, use the self-exclusion tool in your 789q account settings. You can choose a period from 6 months to permanent. Once activated, 789q will close your access for that full period with no option to reverse it — this is intentional protection, not a restriction.

6
Contact Support If You Need Help

If you cannot access your account or need assistance activating any tool, 789q's support team is available 24 hours a day via live chat. You can request self-exclusion directly through the support team if for any reason you cannot access account settings.

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Deposit Limits

Daily / weekly / monthly PKR caps with cooling-off on increases.

Active in all accounts
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Loss Limits

Auto-pause when your defined PKR loss threshold is reached.

Active in all accounts
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Session Timers

On-screen reminders after your chosen play duration.

Active in all accounts
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Self-Exclusion

6 months to permanent — instant and irreversible during period.

Active in all accounts

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often hard to see clearly from the inside. These are the signs that should prompt you — or someone close to you — to act.

Chasing losses — continuing to play to try to win back money you have already lost, often leading to even larger losses.

Hiding activity — concealing how much time or money you spend on gaming from your family or colleagues.

Borrowing to play — taking loans, using credit or selling belongings specifically to fund gaming activity.

Neglecting responsibilities — skipping work, studies or family duties because of time spent gaming.

Persistent preoccupation — thinking about gaming constantly, including when doing completely unrelated things.

Failed attempts to stop — genuinely wanting to cut back or stop but repeatedly finding yourself unable to follow through.

Mood dependence — using gaming to escape from stress, anxiety, loneliness or depression rather than for entertainment.

Relationship impact — arguments, tension or trust issues at home or with friends that are directly related to your gaming behaviour.

Recognise any of these? Please use the self-assessment quiz above, or activate self-exclusion from your 789q account settings right now. You can also contact 789q support via live chat 24/7 and the team will help you access the right tool without judgment.

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Why Responsible Gaming Matters to 789q

Gaming Should Always Be Entertainment

The most important thing to understand about responsible gaming on 789q is this: gaming is entertainment. Like going to a cricket match, watching a film or eating out, it costs money and takes time — and that's completely fine, as long as it stays within boundaries that you are genuinely comfortable with. The moment gaming stops feeling like fun and starts feeling like an obligation, a solution to financial stress or a compulsion you cannot control, it has shifted from entertainment to a problem that needs to be addressed.

At 789q, we build and operate a platform for the enjoyment of Pakistani players who want to bet on football, play Ludo, spin the slots or try their hand at baccarat — all in PKR, all from their phone. That's the experience we designed for. But we also know that a small percentage of players, for various reasons, develop a relationship with gaming that isn't healthy for them. For those players, having the right tools and information readily available can make a genuine difference.

What Responsible Gaming Actually Means on 789q

Responsible gaming on 789q is not a set of rules designed to limit your enjoyment. It's a framework that puts you in control of your own experience. That means knowing how much you want to spend before you start, using the deposit and loss limits that match your budget, taking regular breaks, and being honest with yourself about how gaming fits into your life overall.

It also means 789q playing its part. Every registered account on 789q comes with access to the full suite of protection tools described on this page — free, always accessible, no hoops to jump through. Our support team is trained to recognise when a player may be struggling and to connect them with the right help. If 789q's systems detect patterns of play that suggest a problem — such as very high session lengths, rapid loss chasing or significant balance drawdowns — the platform will reach out proactively, not punitively.

Managing Your Budget: The One Rule That Matters Most

If you follow only one piece of guidance from this entire page, make it this: only ever gamble with money that you can genuinely afford to lose. Not money you expect to win back. Not borrowed money. Not rent or grocery money. Only your genuine entertainment budget. If you treat every PKR you deposit into 789q the same way you would treat money spent on a cinema ticket — gone once spent, no expectation of return — you will almost always stay on the right side of responsible play.

The deposit limit tool on 789q is built specifically to support this principle. Set your monthly entertainment budget for gaming when you are calm and not playing — not in the middle of a session. Then trust that figure and let the limit do its job. The 24-hour delay on increasing limits is there precisely to protect you from impulsive decisions made during or after a frustrating session.

Responsible Gaming and Pakistani Families

In many Pakistani households, finances are shared and family members are close. Problem gambling affects not just the individual player but everyone around them. If someone you care about is showing signs of problematic gaming behaviour — withdrawing money frequently, becoming secretive about their phone, borrowing from family members, or showing mood changes related to wins and losses — it is reasonable and caring to raise the subject gently and directly.

789q's self-exclusion tool can be activated from within the player's own account. If the player is not willing to use it themselves, a family member or close friend who has access to their registered email and phone number can contact 789q support at support@789q.life to request a third-party exclusion review. We take these requests seriously and act on them as quickly as possible.

For families and friends of players: If you are concerned about someone's gaming behaviour on 789q or any other platform, contact 789q's support team at support@789q.life. Describe your concerns clearly and include any relevant account details you have access to. Your contact will be treated confidentially.

Underage Gaming Prevention

789q enforces a strict 18+ age requirement across all real-money products on the platform. Registration requires age confirmation and identity verification is conducted before any significant withdrawals. If you have children or younger family members in your household who use the same device you play on, we strongly recommend enabling device-level parental controls or using a separate browser profile with password protection for your 789q account.

If you believe a minor has registered on 789q or has been accessing your account, contact support immediately. 789q will investigate, close any underage account and return any deposits in accordance with applicable regulations. The protection of minors is treated as an absolute priority on 789q — not something we negotiate on.

The Right Way to Think About Losses

Losses are a normal part of betting and gaming — they are built into every game and every market through the house edge and the odds structure. Every bet placed on 789q is a bet where you might lose the stake. This is true of football accumulators, roulette spins, slot sessions and baccarat rounds. The right way to think about a loss is that it was the price of the entertainment — like the cost of a match ticket even if the team lost. The wrong way to think about it is that you are owed a win, or that continuing to play will inevitably bring the money back.

One of the clearest signs of problem gambling is the belief that a losing streak must end soon, and that the way to recover is to keep playing. It won't work — statistically, each outcome is independent of previous outcomes on certified RNG games. Understanding this, genuinely accepting it, is one of the most protective things a player can do for themselves.

The 789q Responsible Gaming Pledge

These are the specific commitments 789q makes to every player on the platform — not aspirational statements, but operational practices.

We will never allow underage play

Age verification is mandatory on 789q. We use CNIC verification for real-money accounts and act immediately on any credible report of underage access.

We will keep all tools free and accessible

Every responsible gaming tool on 789q — deposit limits, self-exclusion, cooling-off, reality checks — is free to use and available to every registered player at any time.

We will honour every self-exclusion, no exceptions

When a player self-excludes on 789q, that exclusion is activated immediately and maintained for the full chosen period. No re-registration workarounds, no exceptions.

We will monitor for problem gambling patterns

789q's systems monitor for behavioural patterns associated with problem gambling. Where identified, we reach out to the player with information and tool access — proactively, not reactively.

We will train our support team properly

789q's 24/7 support team receives ongoing training in responsible gaming topics so they can respond to player concerns sensitively, knowledgeably and without judgment.

We will not market to vulnerable players

Players who have self-excluded or activated cooling-off periods on 789q are immediately removed from all marketing communications for the duration of their restriction — and beyond unless they opt back in.

Responsible Gaming FAQs

Log in to 789q and go to Account Settings. Under the Player Protection section, select "Deposit Limits". Choose daily, weekly or monthly, enter your PKR amount and confirm. The limit takes effect immediately. Any request to increase the limit will have a 24-hour cooling-off period before it becomes active.

No. Self-exclusion on 789q is final for the period you selected at the time of activation. This is intentional — it exists to protect you from reversing your own decision during a period when you may be most vulnerable to doing so. Once the exclusion period ends, you will receive confirmation and may choose to reactivate your account at that point.

Any balance remaining in your 789q account at the time of self-exclusion will be returned to your verified withdrawal method after the exclusion is processed. Bonus funds that have not met wagering requirements will be removed. The return of your real-money PKR balance is not affected by the exclusion — it is yours and will be sent to you.

If a family member or close friend is genuinely concerned about your gaming, they can contact 789q's support team at support@789q.life and request a third-party exclusion review. Provide the registered email address and mobile number associated with the 789q account. 789q will review the request and take appropriate action in line with player protection protocols.

No. A cooling-off period on 789q is a short-term break — 24 hours, 48 hours, one week or one month — after which your account automatically becomes accessible again. Self-exclusion is a longer, more serious tool that requires a deliberate reactivation request after the period ends. Both are valuable; self-exclusion is the more appropriate choice if you are experiencing a genuine problem.

Contact 789q's live chat support directly from the 789q homepage — you do not need to be logged in to start a support chat. Tell the support agent your registered mobile number or email address and explain that you need to activate self-exclusion or another protective tool. The team will verify your identity and activate the appropriate measure on your behalf.
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Play on 789q — Smart, Safe and Always in Control

Register your 789q account with full access to deposit limits, self-exclusion and all responsible gaming tools from day one. Football betting, Ludo, fishing games and more — all in PKR.

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